✅ Refund and Return Policy – Unique Solar
At Unique Solar, we care about customer satisfaction and want your experience with our solar products and services to be worry-free. Please read our refund and return policy carefully before making a purchase.
🔄 Return Eligibility – 30-Day Policy
Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer a full refund or exchange. To qualify for a return:
- Your item must be unused and in the same condition as when delivered
- It must be returned in original packaging
- Proof of purchase (receipt or invoice) is required
📦 Please do not return products directly to the manufacturer.
🚫 Non-Returnable & Partially Refundable Items
Certain products are non-returnable due to their nature. These include:
- Downloadable software
- Gift cards
- Health and personal care items
- Perishable goods (e.g., food, flowers)
Partial refunds may apply to:
- Damaged items not caused by us
- Opened CDs/DVDs, software, or tapes
- Returns made after 30 days
💳 Refund Processing
Once we receive your returned item, we’ll inspect it and notify you via email regarding approval or rejection. If approved:
- Refunds will be processed to your original payment method
- Processing time may vary depending on your bank or card provider
If your refund hasn’t been received:
-
Recheck your bank account
-
Contact your credit card company
-
Contact your bank (processing delays are possible)
Still need help? Contact our support team.
🎁 Gifts and Exchanges
We only offer exchanges for defective or damaged items. Contact us at uniquesolar1111gmail.com with your order details and send the item to Near Minar-e-Pakistan, Ravi road, Lahore.
If the item was marked as a gift and shipped directly to you:
- You’ll receive gift credit in return
- A gift certificate will be mailed after your return is approved
If not marked as a gift:
- The refund will be sent to the gift giver
🚚 Shipping Your Return
To return your item, mail it to: Near Minar-e-Pakistan, Ravi road, Lahore.
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable
- Refunds will deduct any return shipping fees, if applicable
- We recommend using trackable shipping or insurance for items of high value.
🌍 Our Commitment to Sustainable Shopping
As a clean energy provider, Unique Solar promotes responsible shopping and reduced waste. Learn more about global standards at IRENA – International Renewable Energy Agency.
💬 Questions?
We’re here to help. Visit our Contact Page for assistance or email us at uniquesolar1111gmail.com with any refund and return-related queries.
